Terms of Service

Linebook (“Linebook”, “we”, “us”) is business software for tattoo studios, operated from Ontario, Canada. It gives each studio — a shop with a roster of artists, or an independent artist running their own studio as their own business — its own booking site at yourname.linebook.ink, and tools to manage requests, deposits, bookings, a calendar and finances.

Linebook is sold to businesses, for professional use in running a tattoo studio. It is not a consumer product and is not intended for personal or family use.

By signing up for or using Linebook, you confirm you can enter into this agreement and that you'll follow these terms. If you're using Linebook on behalf of a studio or business, you confirm you're authorised to bind it. If you don't agree, please don't use the service.

You're responsible for your account, your login credentials, and everything that happens under your account. Keep your password safe and tell us promptly if you suspect unauthorised access. Studio owners are responsible for the people they invite and the roles they grant them.

Linebook offers a Solo plan (one artist, with the option to add up to two more artist seats for a small monthly fee per seat) and a Studio plan (a shop with any number of artists, every artist included). New accounts start with a 14-day free trial — no card required.

Paid subscriptions are billed monthly or annually through Stripe, our payment processor. Applicable taxes are added. Fees are charged in advance and, except where required by law, are non-refundable. You can cancel any time from your billing settings; your plan stays active until the end of the paid period. We may change our prices with notice — your rate won't change during a period you've already paid for, and any “founder” rate we've promised to lock will be honoured.

Use Linebook lawfully and decently. Don't misuse the service — no attempts to break, overload, reverse-engineer or gain unauthorised access to it; no uploading of unlawful, infringing or harmful content; and nothing that violates your clients' privacy or the law. We may suspend accounts that put the service or other users at risk.

You own your data and your clients' data. You (the studio or artist) decide what client information to collect and how to use it — you are the controller of that data, and Linebook processes it on your behalf to run the service. You're responsible for having the right to enter your clients' details and for complying with the privacy laws that apply to you. Our Privacy Policy explains how Linebook handles data, including which categories of data are encrypted at rest, how sensitive intake data receives additional protections, and where our current sub-processors and retention information are published.

Client deposits and payments are collected through your own payment setup — including your own Stripe account when you connect one. That money goes directly to you; Linebook never holds it and takes nothing from your bookings or deposits. We simply record the transactions so your books stay tidy. Linebook is not a party to the payment between you and your client, and any dispute, refund or chargeback on those payments is between you, your client and your payment provider.

Linebook, its software, branding and design are ours and remain ours. Your content — your brand, photos, copy and client data — remains yours; you grant us the limited licence needed to host and display it so the service works. You represent that you have the rights, permissions and consents needed to upload, sync, display and otherwise use the content you submit or connect through the service, including client photographs, finished-tattoo photos, reference images, portfolio content, and any health or consent records you choose to collect through Linebook. Different content types may be stored and delivered differently depending on the feature used and the sensitivity of the data — for example, sensitive intake materials receive the additional protections described in our Privacy Policy and Security Overview, while public or studio-facing portfolio, finished-work and reference-image features may use different storage and delivery paths. The small “Booking by Linebook” credit may appear on booking sites; paid plans can remove it where we offer that option.

If you believe content on Linebook infringes your copyright, see our Copyright & Takedown Policy.

Linebook is provided “as is” and “as available.” We work hard to keep it reliable, accurate and secure, but we can't guarantee it will be uninterrupted or error-free, and it isn't a substitute for your own records or professional advice (including tax advice). To the fullest extent permitted by law, Linebook isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill or loss of data.

Subject to the exclusions below, our total liability for any claim is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) CAD $10,000. For claims arising from a breach by Linebook of its confidentiality, data-processing, privacy or security obligations, that limit is instead CAD $50,000. These caps do not apply to — and the following remain uncapped: liability for fraud, willful misconduct or gross negligence; your obligation to pay fees owed to us; and any liability that cannot be limited or excluded under applicable law.

This section applies only to the maximum extent permitted by applicable law and does not limit any rights or remedies that cannot lawfully be waived or limited, including applicable consumer-protection, privacy and other non-waivable statutory rights.

You can stop using Linebook and close your account at any time. We may suspend or terminate accounts that breach these terms, abuse the service, or don't pay. On termination you may export your data for a reasonable period. After that, we may delete or de-identify data in the ordinary course, subject to our Privacy Policy, our applicable retention schedule, and any legal or accounting obligations that require us or our service providers to keep particular records for longer.

We may update these terms as Linebook evolves. If we make material changes we'll take reasonable steps to let you know. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Nothing in these terms limits any mandatory local consumer protection, privacy, data protection, or other non-waivable rights that apply to you despite this governing-law clause. Questions about these terms? Reach us any time at our contact page or hello@linebook.ink.